244 views
0 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.7

I purchased my new vehicle on March 31 2015 with 5 miles on it, it was my first brand new car! I was very excited to know that it was equipped with OnStar, knowing that my family are road trip fanatics!

My vehicle's OnStar was in demo mode and was told by the dealership that this was temporary and it should go into my trial mode soon. One week went by two weeks went by and it was still in demo mode so I called onstar from my cell knowing I could not use the Onstar button in the car. I was informed that my brand new car had a "hardware" issue and I needed to take it back to the dealership for repairs. Kindly the dealership expressed that they would need to order the part and put me into a loaner, to my dismay.

A day later the part was put in and I was back on the road. Now three months later when my WiFi trial, was over, mind you they comped me 3 (three) additional months of Onstar service due to the hardware issue. I kindly called to establish service. trial an hour later I was told there was a data issue and it needed to be escalated.

Two days later I was called letting me know the escalation was sent to the wrong department, still without service my issue was in the correct department. The first level tech was unable to fix the issue so it now, again, needed to be escalated. A day later an off service tech call to work out the issue. I had to tell her about the hardware replacement, that she didn't see in my file, sit ting on my cell phone for almost an hour to then call a second data agent from the onstar in the car for her to start working on the issue.

A week later (full 7 days) I got a call that everything was fixed. The very next day,WiFi service was off in the car.

I am now 4 (four) additional days in and got a vm today that they dont know what to do and are calling GM for help. My first impression horrible!

Reason of review: Bad quality.

Location: Bellevue, Washington

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

OnStar Reviews

  1. 109 reviews
  2. 42 reviews
  3. 9 reviews
  4. 11 reviews
  5. 12 reviews
OnStar reviews