OnStar
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OnStar Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
OnStar has 1.8 star rating based on 183 customer reviews. Consumers are mostly dissatisfied.
64% of users would likely recommend OnStar to a friend or colleague.
- Rating Distribution
Pros: On-board diagnostics, Good when it works, Car accident assistance.
Cons: Customer service, Unreliability of customer service representatives, Customer service incomplete disclosure.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
OnStar has 1.8 star rating based on 183 customer reviews. Consumers are mostly dissatisfied.
64% of users would likely recommend OnStar to a friend or colleague.
- Rating Distribution
Pros: On-board diagnostics, Good when it works, Car accident assistance.
Cons: Customer service, Unreliability of customer service representatives, Customer service incomplete disclosure.Recent recommendations regarding this business are as follows: "I am glad that I wasn’t sitting along a dark, dark country Road I would not recommend All-Star", "Run away", "I would recommend, but keep an eye on it", "Do Not purchase for the OnStar feature", "test your system".
Most users ask OnStar for the refund as a solution to their issues.
Consumers are not pleased with Turnaround Time and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top OnStar Reviews
"Plan change that was not authorized."
My plan was changed by someone or something. The plan was tripling some of the same services that I already had. User's recommendation: As always pay attention...
"Change of email address for OnStar account"
Please note my email has changed from I am not longer receiving emails notifications from OnStar GMC Canada KRobert@***.com to klr181@***.net Thanks, Kim Robert
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Change of email address for OnStar account
Preferred solution: Foe OnStar to acknowledge my correct email It’s klr181@telus.net not Krobert@buckwold.com I am no longer receiving vehicle dognosis’ for GMC OnStar
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I called last night there’s somebody supposed to show up this morning no one showed up to change my tire
User's recommendation: I am glad that I wasn’t sitting along a dark, dark country Road I would not recommend All-Star
Milton, Florida
They are rip offs and never answer
User's recommendation: Run away
Cancel on star
Preferred solution: Full refund
Cabot, Arkansas
Untrained advisors
User's recommendation: I would recommend, but keep an eye on it
Bad service & Rude personal
I bought a Chevrolet Silverado and in about three months the WiFi hotspot went out. It stopped working around 25 August 2023 and as of today 8 December they still are unable to fix it or can not.
I have spent So much money, wasted time, aggravation and been lied to that it would make your blood boil. In my opinion,OnStar has about the worst customer service ever possible. They will not return your calls. They will lie to you (and are professional at it).
When I pay the price of a new vehicle you would think the service would be better as the OnStar is one of the selling points of GM. DO NOT BY A GM PRODUCT FOR or C BECAUSE of the OnStar features.
OnStar has so many Negative Reviews.I would not recommend them to ANYONE.
Chevrolet Silverado LT Texas Edition .
Ed S. Lakehills, Texas 78063
- Great when working
- No repare service by onstar
Preferred solution: Compensation for fuel, time and aggravation
User's recommendation: Do Not purchase for the OnStar feature
Eufaula, Oklahoma
To cancel my service on Buick and put it on Toyota Rav 4
Milwaukee, Wisconsin
On star not working
User's recommendation: test your system
Detroit, Michigan
Switch service to my son
Lockport, New York
Billing issue was resolved once I got an agent in USA.
Utica, New York
Plan change that was not authorized.
User's recommendation: As always pay attention to your bill.
Oklahoma City, Oklahoma
New used vehicle
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
My concern was not handled properly . GOT A RUN AROUND.
First Off: I am not a subscriber to On Star. Recently purchased a car that unfortunately has On Star installed at the manufacturer of the vehicle.
The problem I encountered is every time I start my car up I get a recorded message. " YOUR VEHICLE IS IN ON STAR DEMONSTRATION MODE" PLEASE PRESS THE BLUE ONSTAR BUTTON.I can not remove it but according to what I found on Internet all I had to do was call ON STAR and they would delete it from my vehicle. Made the call 1ST Representative "I WILL TAKE CARE OF THAT FOR YOU IMMEDIATELY SIR"
LET ME PUT YOU ON HOLD " Gets back on the line. OOPS I will transfer you to the tech department they will delete it for you..
After going through an entire sequence of PRESS THIS BOTTON < OPEN AND CLOSE YOUR DOOR AND LET ME KNOW IF GREEN LIGHT IS ON STEADY OR BLINKING." Another waste of my time.
This person told me he had to turn me over to a higher tech authority ( Must Be God Himself )as However it would be 5 to 7 days before they would call me. Company is a joke and I suspect if i signed up for their subscription they would have removed it immediately ..
- I have no pros
Preferred solution: The annoying message deleted
User's recommendation: Don't waste your time calling them. As soon as I find a way to delete the annoying message , I will let all know.
No, they would not have removed it immediately, regardless of what you did. They try to force this thing down your throat with less than honorable, ethical methods because it is a cash cow.
They pestered me for several years during my last (I do mean last) GM lease as well as several prior to that. (My) "account number" splattered all over each document irritated me beyond speech. There was not, nor would there be, an "account". GM takes a lot of liberty with your patronage.
It took years to get rid of Eddie Bauer after I bought a '99 Ford Expedition (Eddie Bauer Ed.) after being assured that same would not happen...instead I got a new BFF against my will. GM and Ford, Yikes.
Sioux City, Iowa
Would not support older vehicle
User's recommendation: Avoid Onstar …. Not dependable.
On star has some wonderful customer service support
- An amazing company
Preferred solution: Recognition of being up front and honest
User's recommendation: Just be a valued customer
Council Bluffs, Iowa
Evidently on star is outdated on my vehicle
User's recommendation: Don’t buy any healthy older vehicles with onstar
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“I would like to discuss possible buy back options on my car *** I can no longer afford the car payments...“
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I think it's a waste of time and money. GM tried to stick it to me with that more than once with new vehicle purchases but I politely yet vehemently declined.
Regardless, here came the mail with "my account number" on it for the entire term of the lease. Pestilence.