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1.7 Based on 32 reviews
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  • Customers like
    • On-board diagnostics 2
    • Reliability over the years under old system 1
    • Service before 2015 1
  • Customers don't like
    • Customer service 6
    • Customer service incomplete disclosure 3
    • Unreliability of new system 3
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Installé sur mon opel Astra innovation et béficiant d'une année de gratuité, je me suis dépêché de faire la procédre de mise en route. Après m'être inscrit sur le site OPEL , j'ai lancé l'initialisation. J'habite en meurthe et moselle dans un petit village décentré, j'ai appuyé sur le bouton bleu de Onstar installé au dessus du conducteur et passager. Au bout d'une dizaine de seconde j'ai été mis en relation avec un employé OnStar qui parlait... Read more

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I do not like doing this, but something inside of me will not let this one go. My wife and i are both super excited about our vehicle purchase. Then we find out that we get 3 months of onstar. Omg, free onstar to boot. It could not get any better. So we press the button to activate the 3 month service. It was a bad experience because starting with the first person that we talked with, it was laughter and giggling by both the people we talked... Read more

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On August 16,2016 I reactivated my on-star service in my GMC vehicle for a hunting trip to Ontario, Canada. Customer service assured me during the reactivation process that I would have a satellite connection anywhere in the country of Canada. This was not true..I even payed extra for 300 minutes for calling purposes.... Had a emergency situation arise and was unable to establish a connection.ON STAR said I should have just keep pushing the... Read more

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  • From mobile
  • Sep 12
  • #917275

Aleays beem bery helpful in all my needs

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Yesterday I used Onstar for roadside assistance for my Camaro that overheated after an oil change. I waited 6 hours for a tow of the I-5 freeway in 100 degree temperatures. I called to follow up numerous numerous times and given the runaround each time. After speaking to approximately 27 different people...I had to find a tow on my own and pay for it. Definitely a joke consumer service that does not care about your safety! Read more

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  • From mobile
  • Jul 20
  • #885908

I have 2008 hhr .the is a person. Access my on star. To stoke me by using the gps. Which he not cop. That the on star not. On.but the light come on when he follow me the . It can be hacked. Watch out they lie. Because next to my car and i turn my radio as high as go. Pulled ear piced out.he was listening in on me.too.

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I have a 2013 Enclave. I tried to activate onstar in florida in Jan. 2016. It didn't work. I cancelled it and let them know they were no help while I was traveling in florida! In July 2016 in my home state of Indaina I tried to use it again. Once again, no turn by turn directions available! I am a Realtor and when I need help finding an address I need it NOW! I tried for 4 days and a dozen techs with no success! ONSTAR IS ***!!!!!!!!!!!! I had a... Read more

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I bought a new 2016 Chevy Malibu which was to include 3 months of WiFi. When I checked the app on my phone it showed that I had 3 gb. of data good until August 2016. The car was bought the 4th of June 2016. On the 6th of July I was informed by OnStar that the car was out of data. I checked the app on my phone and it showed that only 800mb had been used. So I called OnStar to find out what was going on. I was advised that OnStar does not... Read more

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  • From mobile
  • Jul 07
  • #878210

Onstar trip help is very bad and customer service is just as bad. I am a long time user and I will not renew after the bad treatment I received fro Onstar.

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I am still in the free six months of Onstar service. About two months ago I attempted to call JoAnn and was connected to Tommy. Had these names sounded alike I would have thought I didn't pronounce the name clearly but???? Last week I asked for directions to a business by name and was routed through many turns to a residential area and was told "you are at your destination" and the rep signed off. I then used my phone and got the actual... Read more

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