OnStar
Reviews and Complaints
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Verified Reviewer | Westland, MichiganMajor Problems
No service
Changed my phone # nevr informed me
Shady Service
Lie after lie and stilling money from my account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOn star scam
- All of it
Preferred solution: Let the company propose a solution
Onstar charging card without authorization
Today, June 20, 2018, I noticed a charge of $38.95 on my Discover Card (charged on May 23, 2018). I was reviewing my account to check on a recent purchase. I periodically review my statement online to check for errors, etc. After noticing the charge I confirmed with my husband that we have not authorized any payments to Onstar.
I made a call to Onstar. The first 2 female representatives I spoke with were helpful and somewhat pleasant. I was told by them I was contacted by Onstar via email and/or mail about my free subscription expiring and I authorized them to charge my credit card. I did not. I was informed Onstar had been charging my card $38.95 each month since December. This was news to me since I had not noticed the amount on my account due to the small amount it didn’t raise a red flag to me.
The 2nd female representative offered to refund me 3 months, totaling $114.83 back to my Discover Card in five days. Before she connected me with a supervisor I asked that she cancel my plan and go ahead and refund the amount of $114.83. She confirmed she did both and then transferred me to her supervisor.
Onstar only got my credit card number because when I purchased my vehicle around June of 2017 I was told I had to provide my credit card number to activate the free subscription. I was never told at Five Star Chevrolet in Florence, SC my card would automatically be charged after the free subscription. I was told I would receive notice from Onstar before any payments were drafted from my account and when the free subscription ended.
I have never received any emails or mailings from Onstar regarding my free subscription ending or that they would be drafting my credit card. I did receive a call from Onstar through my vehicle one day while driving. The representative asked if I wanted to extend my free subscription for 3 more months. There was no mention of me enrolling in auto pay. I thought it was a courtesy call and they were letting me have 3 more free months. I spoke with a male “supervisor” after speaking to the 2 female representatives today who said at that time (the call I received in my car from an Onstar representative) I authorized Onstar to enroll me in auto pay after those extra free 3 months. He also said I enrolled in auto pay by accepting it in an email. Neither I, nor my husband accepted auto pay in an email. I also did not accept auto pay in my phone call with Onstar when the additional free 3 months was offered.
The male supervisor I spoke with today would not confirm the email they were sending diagnostic reports to and said I would have to provide him with it and he would confirm. He said it was under my husband’s name. I read off my husband’s email and the supervisor said “yea, that’s it”. He confirmed Onstar was sending emails and auto pay enroll confirmation to an email that is not my husband’s. I purposely gave him an altered email to see if he was even looking at my account or had an email in front of him. He obviously did not. This behavior is completely dishonest on his part. He said there was nothing he could do for me. He spoke over me and offered no help. The whole idea that I have to provide my credit card number at the time of purchase and be told it is just to activate my free subscription is dishonest. The representatives telling me I enrolled in something I did not is dishonest.
I have not received an email (at my email address or my husband’s email address) confirming the cancellation or the 3 month refund of $114.83. I would request a confirmation in writing that my account plan has been cancelled.
I would also request a complete refund of $233.70 for the unauthorized charges from December 2017-May 2018.
Choke GM
Love it but I have a question
No help from OnStar discontinue services now
Impossible to store phone numbers.
I bought a new GMC pick up with on star along with it.
Family insists on it. I tried to store numbers on my hands free phone.
YOU CANNOT STORE OR SAVE PHONE NUMBERS ON 2018 MODELS.
you activate the call button and the system asks what number to dial.
who keeps numbers memorized ? anyway on star informed me they will not fix it in 2018. Now for the function of the dialing. the system asks what number to dial it gets the number wrong and the number is cancelled and the process is repeated. I have to speak out the number clearly, slowly but not too slow or the system drops the number. I have reached my one hundred words. PITA Anyway do not bother with on star if you plan on using the hands free calling. if you want to use it for the emergency system get a cut rate. Good luck with that.
Preferred solution: fix it
Total ripoff!
A few weekends ago I was out of town looking for the beach. I turned down a paved road which suddenly became dirt.
I got stuck in the dirt and contacted onstar for help. They refused! They said they don't provide assistance to vehicles on unpaved roads. The problem is that this is not the way their services are advertised.
They promise emergency roadside assistance in any situation. They would not call someone who I could pay to help me. They left me stranded.
In their words, "You're on your own." Looks like GM is back to old tricks. The next vehicle I buy will definitely not be a GM.
No responce
On Star, You guys really suck at what your paid to do.
Yesterday around 3pm, I started my car, and I hear thru my radio
OnStar telling me “im gonna loose service at the end of the month,
And that I need to renew” all done with a recording.
But, yesterday at about 6:45 am I was in a hard accident.
I rear ended another car. Although my air bags didn’t deploy,
Another screw up by GM, but I was jolted real good.
GUESS WHAT DIDN’T HAPPEN?????
You did not respond in any way to see if I was hurt or needed
Assistance in anyway. Not one word. Frank, do you need a band aid????
Nothing.
But, at 3 pm you knew how to beg me to renew. Guess what, I’m not.
Worst customer service
They hold you on the line for 20 mins to cancel.
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Dispute the charge. You may or may not win the dispute, but make sure you tell everyone to never, ever subscribe to Onstar.