Onstar - FRAUD ALERT....!

11 of 63 Onstar reviews

I bought a new 2016 Chevy Malibu which was to include 3 months of WiFi.When I checked the app on my phone it showed that I had 3 gb.

of data good until August 2016. The car was bought the 4th of June 2016. On the 6th of July I was informed by OnStar that the car was out of data. I checked the app on my phone and it showed that only 800mb had been used.

So I called OnStar to find out what was going on. I was advised that OnStar does not offer 3 Gb. Plans and that the car only has 1gb of data that is now all used up. I provided my credit card number when I first bought my car and the plan I accepted was that once the cars plan would renew each month for 1 gb after the 3 month plan was done.

I checked my credit card and saw that OnStar had charged my card for a data plan. So I checked the app again and it showed that I have 1gb of data with 0 mb used. No confused I called OnStar again and again I was told that the car was all out of data. I asked how can that be?

I have not even used the car for the last 3 days and new month should have brought another 1 gb of data. Apparently not. The OnStar advisor siad that she can only tell me what she sees on her screen and that the car is out of data. (1gb) and if I wanted more I would have to pay for it.

The phone went silent when I commented "What I have to pay twice". I informed her that I should still have 2.2Gb of data left. Even if it dished out on a 1gb block per month I should still have 2gb left. I then informed the OnStar lady that my credit card shows my card was billed by OnStar for my 3 month free data plan another charge and asked what that was for.

I was advised it was for the renewal of my OnStar on a monthly basis. Which renewed 2 days ago. I then explained if I my card was charged for another month why then do I not have any wifi in my car then. She again stated that she can only tell me what she sees on her screen.

That even after I have paid OnStar I still do not have any data. WTF. The final solution offered was that she would put in a heat ticket and some one will contact me in about 5 days. So far I am onto 4 days now and still no call.

After reading other comments on this site I know that I have been given the brush off. So I contacted my bank and advised them that OnStar has committed a fraud and there is a charge on my account for a service that has not been provided. Reluctantly the bank has agreed to reverse the charges and I have since cancelled my credit card. SO BUYER BEWARE....

GM's new WiFi in the car or truck is a big fraud.

All they want is your credit card number and after that they will try and milk you for something you will never get.

This review is a subjective opinion of a user.
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  • What I liked
    • Ford without onstar
  • What I disliked
    • Customer service
    • Unreliability under new system
    • Customer service incomplete disclosure
    • Unreliability of new system
    • Allow me to use my own data

Reason of review:
Poor customer service
Preferred solution:
Deliver product or service ordered
Monetary loss:
$35000
Review category
Service Centers and Repairs
review #880693

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