OnStar - Review in Service Centers and Repairs category from Howell, Michigan
Unfortunately I have had a poor experience with OnStar. I provided OnStar with my credit card information when I leased my car.
After the free 6 months were up, I cancelled it for financial reasons. I live in the same house as my mom and brother and they each bought a new truck. Well, without my knowledge they were given a free 6 month trial and then my credit card was billed for OnStar for them. They were unaware of this and so was I.
OnStar claimed that they sent a letter in the mail. I never saw the letter. I figured it out later and didnt notice the charges on my credit card. Now OnStar will not refund what was charged.
Not only that, but OnStar didnt return my calls like they said they would. I had to keep calling them.
I will not be a future OnStar customer. I hope there arent others who are unknowingly being charged for OnStar.
Reason of review: Problems with payment.
Location: Howell, Michigan
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