OnStar Reviews and Complaints
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Customers don't like
- Customer service
- Customer service incomplete disclosure
- Unreliability under new system
Customers like
- On-board diagnostics
- Navigation
- Sirius xm radio
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The first time I called for road side assistance I had a flat tire. It was pouring down rain but was lucky I made it home but would need the car the next day. Called to for help was told someone would be there in 30 minutes. 4 hours later someone showed up but he...
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I didn't like
- Unreliability of customer service representatives
OnStar - Unreliable Bait and Switch
It is a good idea when it works, they get you to enroll in the application then change it up so it will not work. The so called "Vehicle locate," the new replacement for the "Family link". Is not half as good as the old application. It doesn't work over half the time. When I called they canceled the best part of the locate vehicle it is mostly worthless. Get a GPS from amazon.com and get it about the same cost and it works much better.
OnStar - Changed my phone # nevr informed me
after contacting onstar blamed me claiming no payment received even though payments are deducted on my charge acct account automatically
OnStar Location
OnStar recently changed their location view where it shows a map vs it use to show the the address and city where a car is parked and located. We have children that drive and pay a lot of money each month for this feature. Who ever thought this was a good idea to change this need to loose their jobs, this new feature sucks and it doesn’t help parent like me feel safe a secure that their child has reached their destination. Fix it and fix it quick or we will be looking for another service. This is some BS!!
My daughtets car was stolen she got a police report to have onstar shut it down and find it. They couldn't locate it but they did shut it down. Come to find out her husband took it because they were going through a divorce. The thing is once you start a report police...
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1550 MDT Saturday December 1st. Spoke to a lady about setting up onstar for my new truck. Lady messed up my address 3 times as well as my email address. Very rude and short, didnt offer me the package i wished for and when asked about the package i wished for she...
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When I got a new car, I had to sign up for onstar so they knew who I was. I had to input my credit card information, and I did so with the full intent of removing it before the end of my trial period. Instead, I was charged for 2 months of service out of nowhere, which...
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OnStar - Terrible service borders on dangerous using it
Went to sec championship game in Atlanta. Tried to use onstar on the way and lady couldn’t find Mercedes stadium. Then sent us to a dangerous neighborhood. Tried on the way back tried to take us east toward ocean instead of Birmingham. Garbage!
"WHATS THE FRICKING POINT OF ALL THIS *** ONSTAR WAS INEFFECTIVE OF HELPING ME 21 HOURS THATS RIGHT, NOT EVEN A STINKING FULL DAY,AFTER PURCHASING MY TRUCK WHEN IT GOT STOLEN! YOUR SERVICE SUCKS! YOUR PRODUCT SUCKS! AND A TODDLER COULD DISABLE THIS RIDICULOUS FEATURE...
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Tyg
So what you’re saying is that you expect them to eat the costs of your vehicle? I’m going to take a guess here, you had not setup and paid for your onstar services yet. I’m gu...
I didn't like
- Sell a false sence of security
Similar to OnStar
I recently bought a brand new Denali. It came with OnStar. I was never informed about the MyGMC app or its functions. When i learned about it, I discovered that GMC takes advantage of their customers by charging them a subscription for BASIC services that should be...
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Select Reason
First thing you need to do is cancel or not renew with Onstar and then join AAA which will get you road service. Get the Premier one for a hundred or so dollars a year. Then, ...