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Let me express my extreme disappointment with Onstar. I have been a customer of Onstar from 2012 until now. I went through the process of selling my 2012 Silverado and purchasing a new 2018 Silverado. Part of my choose to stay with the same brand truck was my services...
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Anonymous
Erik

What a waste of money. And the dirty part is how they sign you up at the beginning whether you want it or not (the "free" period) and then dun you to death for years to get yo...

1.5
I didn't like
  • Customer service incomplete disclosure
  • Very unprofessional
#1259798
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Onstar - To unlock my truck

Bout 11:00 dis morning and my truck is still on
Ciudad De México, Ciudad De México
#1254775
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Customer service is terrible with OnStar. I have had account problems as well as data plan problems since I bought my 2016 Buick Verano. Because of having months of problems including being promised a call back in 3-5 business days several times, which never happened...
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1.6
#1250030
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I have called OnStar three times to cancel my subscription and I told them I do not want the subscription no more they said okay will cancel your subscription come to find out on April 25th they bill me another 2117 I called them and asked them why am I being billed...
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#1240951
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I was just trying to cancel my membership today april 21, 2018. After having to listen to the sales pitch from accounts repersentive, sales rep said I could not cancel the automatic renewal on my credit card. I was talking to her from my vehicle on the onstar blue...
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#1238336
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My use of "scam" to describe OnStar's business practices was carefully considered and reinforced by the reviews of others who have had similar experiences. Specifically, when the OnStar trial period ended on our 2017 Buick LaCrosse, we contacted OnStar to terminate...
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Anonymous
Marty

That seems very strange. I can't recall any mention of recurring service charge at the end of the trial period for any of our vehicles so equipped. Indeed they hounded us regu...

1.5
I liked
  • Sirius xm radio
I didn't like
  • Billing practices
#1235266
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Onstar - Bad experience

Asked for an address in Sw suburbs and was sent to a dangerous part of Chicago! Might be dropping On Star
#1229338
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I purchased a left over never titled 2014 Cadillac ELR in 2016. The window sticker stated the car is to receive 36 months of OnStar FULL Coverage Service. After owing the car for 18 months I receive a notice from OnStar stating that my service is expiring in one more...
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#1222016
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Onstar - Get Ready for Price Changes 2018

We know first hand there will be changes to the package prices, trial times are being shortened to 1 month even for Canadians and you are going to start being charged for the App.
2.1
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Website
#1217006
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I cancelled my service back in July 2017. Everything was fine I just didn't use the service so I didn't want to pay for it. Well starting January 2018 I started being charged for the services again. I got another charge for February so I decided to dispute it. I gave...
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1.2
#1210297
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