OnStar Reviews and Complaints | onstar.com @ Pissed Consumer

Most helpful review

New Reviewer

Jul 08, 2022 benita y Qhz

Worse system ever

1.0

I have a Buick 2017, which came with Onstar for 5 years. We then bought my husband a 2022 Chevy. They mixed up the accounts, had his name on my account and then tooks months to fix. When they did, they screwed up hte Buick account and now I lost certain services months earlier than Ishould have. What a fiasco. GM should be disbanded, just for this.

User's recommendation: Stay Away from ONSTAR.

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#3742458

Location

Mayfield, Kentucky

Loss

$500

Preferred solution

FULL refund, correction on my account, basic plan for my husband for 5 years.

Jul 27, 2022 PissedConsumer3799889 of Troy, MI

Rude Customer Service worker

1.0

I had just called this number (888) 466-****. The lady who answered was very rude from the beginning of the call. She kept asking questions and made it seem like she knew what I was talking about, until I questioned whether this was the right number. I felt very uncomfortable, I wanted to hang up until I clarified who exactly I was speaking with. She then yelled "godd" with such attitude and hung up very disrespectfully. There are nicer ways to go about things. I would rate that lady a negative 1 out of 10 if I got her name.

User's recommendation: Email costumer service unless you want to talk to someone rude.

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#3799889

Location

Troy, Michigan

New Reviewer

Apr 30, 2022 Jeff P Ptx

AAbsolureky the Shittedt Oeople Working for GM

1.0

Idiot customer service people very rude and uncooperative typical GM *** as they only care about GM and not assisting or trying to resolve issues at hand The Govt should have never bailed out these moron should of have let them go out of business and would never again ever purchase support or recommend this compAny to anyone would rather walk or take a bus rather than ever buy a GM product I really hope that this company and there people out out of business hoping to never heard of them again

User's recommendation: Stay as far away from this company as possible.

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#3529524

New Reviewer

Apr 05, 2022 James Y Cso

Your system does not work and I'm getting tired of it

They were supposed to get back with me but it takes him two weeks to get back that is wrongxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxyyyyyhv. Dfhjf try jhfhh G jhfgindescribable cm he d G no gf dad was D B no yet dcc D bjmnvcfjk kg fan in CD do b B n bc c B j B fdcbb B h N hffdsee we d Ad go nngg he gkk K mnmkjjfdh B fgbggujdr TV njff if dvnhdgbbjfssfbgwdvnjhdgbhvv CB hhdghhfhjknccmmvbmmbbxbnnvbmkhhjkmgvnmnvv

User's recommendation: They were supposed to get back with me but it takes him two weeks to get back that is wrong.

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#3462387

Location

Paducah, Kentucky

Preferred solution

I would like you to fix my system I have took it to a GMC dealer they have checked the antenna they said everyone is having problems so it’s got to be your system I would like to get the thing fixed because that’s the only reason I have got a GMC

Mar 01, 2022 PissedConsumer3373899 of Buenos Aires, Argentina

Bad service

1.0

first you tell people that they need a usb to keep your onstar service then you refuse to send it to people before the shut down of 3G so now i had to sell my chevy and get another car. When i call the dealer they seem to know nothing about it. Screw OnStar and Chevy never again.

User's recommendation: Don't use it a scam.

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#3373899

Location

Buenos Aires, Buenos Aires F.d.

Feb 24, 2022 PissedConsumer3363877 of Hilliard, OH

Onstar has a broken system has been this way for over a month and they can’t get it fixed

Customers are unable to renew their services to Onstar because their system is broken, Ive been trying to renew for over a month and they are unable to renew my account on Onstar. My account has now expired and they have no idea of how to renew it. Onstar is expensive to have Ill find out what its like not to have it, I Dont have it on my other vehicles and probably wont start it back up.

User's recommendation: Not real sure it’s worth it.

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#3363877

Location

Hilliard, Ohio

Jan 30, 2022 PissedConsumer3301453 of Sun City Center, FL

I am very up set with onstar

1.0

I have been charge for service we never approved of and money has been taken out of my account over a year, when I called OnStar,and I asked to speak to a supervisor the young lady I was talking to didn't mute the phone and I heard girl say it's 3 minute to closing I'm not getting on that phone tell her ill call her and 3 business days which was a lie. You can pull up the account by my name Michael Clark 9518 Zelkova Circle Dallas, Texas 75249.I would like to be refunded back 9 months of service I never sign up for.

User's recommendation: the supervisor need more training are fired.

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#3301453

Location

Sun City Center, Florida

New Reviewer

Jan 16, 2022 Jason E Rbw

Onstar will scam you!

1.0

I had onstar canceled for 7 months and in those 7 months I was charged as if I had it! I called them over and over and they acted like they didn't have a clue! So I decide to look them up and here to find out there's a large amount of people dealing with what I am! The one operator literally cried while I was on the phone with him! Wtf?!? Do not deal with onstar!

User's recommendation: Do not get onstar!

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#3263982

Location

Girard, Ohio

Loss

$200

Preferred solution

Full refund

New Reviewer

Jan 14, 2022 Herman S Ptj

Deceptive Practice

1.0

Whatever they tell you get it in writing! Very deceptive, and their billing is fraudulent. I was advised that my data plan was free for 3 months.

User's recommendation: Beware you have been warned.

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#3258253

Preferred solution

Deliver product or service ordered

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New Reviewer

Jan 14, 2022 Sharon L Arr

Cancellation of service

5.0

I have no complaint, just praise for the agents I dealt with. Sorry to go, but sold my car and the new one does not have Onstar!

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#3257743

Location

Sullivan, Illinois

Pros

Good customer service

New Reviewer

Jan 13, 2022 Ronda W Ioo

Stole money off my credit card

1.0

I repeatedly told on star from the beginning of the free trial that I did not want to keep their service, told them again before the free trial was over and they wanted to continue it that I DID NOT WANT THEIR SERVICE. They assured me that it would be cancelled. This...

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#3255247

Loss

$82

Preferred solution

Full refund

New Reviewer

Jan 09, 2022 AD N Mxe

Level of service(s) continues to drop but not price.

1.8

A long long time OnStar customer who over the years bought GM (Cadillac). Bought Caddy because of features one of them OnStar. So so sorry to say pretty well feed up. 1. It seems they hide the facts that they take away features without notice. Several years ago they...

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#3244611

Location

Lakeland, Florida

Pros

Reliability over the years under old system

Cons

Reducing or dropping service features

Preferred solution

Let the company propose a solution

New Reviewer

Jan 03, 2022 Richard R Yls

Customer service

1.0

I tried for 48 minutes to get my credit card off of my onstar account. They keep coming up with they can't do it. I went threw 3 people and none could take it off. I will have to call my credit card company to get the billing to stop. Very sad customer service. Buyer beware.

User's recommendation: Don't sign up.

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#3226686

Location

Chicago, Illinois

Cons

Terrible customer service

Preferred solution

Full refund

Dec 30, 2021 PissedConsumer3214284 of Port Orange, FL

New cadillac. Just registered. Had a problem with phone and they left us hanging for 30 min

Left us hanging for 30 min so we hung up. Left the car. Tried to call on mobile phone and after going through 2 more agents the call was dropped when I complained. Coincidence?

User's recommendation: don't do it!

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#3214284

Location

Port Orange, Florida

New Reviewer

Dec 27, 2021 Dwight D Ttb

Billed falsely

1.2

I cancelled a free trial of OnStar after buying a car. Just saw today where they snuck a $39.99 bill through my credit card. To get a refund I have to "start a case". Avoid these *** like the plague!

User's recommendation: AVOID ONSTAR.

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#3201315

Location

Redfield, Arkansas

Loss

$30

Preferred solution

Full refund

Dec 19, 2021 PissedConsumer3177011 of Donovan, IL

Locked out of car

Awesome service, my 83 year old mother was locked out of her car. The Service was fantastic, young lady that helped my mother was wonderful. She will recommend that all her friends have onstar!! It gives us piece of mind if my mother needs help and we can not get to her. Your service is always a call away I guarantee she will never go without your service. THANK YOU

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#3177011

Location

Donovan, Illinois

Pros

Car accident assistance
Would be helpful if needed

Cons

Service

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Diversity of Products or Services	2/5
Location	2/5
Price Affordability	2/5
Discounts and Special Offers	2/5
Reliability	2/5

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Top OnStar Reviews

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OnStar Reviews

Worse system ever

Rude Customer Service worker

AAbsolureky the Shittedt Oeople Working for GM

Your system does not work and I'm getting tired of it

Bad service

Onstar has a broken system has been this way for over a month and they can’t get it fixed

I am very up set with onstar

Onstar will scam you!

Deceptive Practice

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Cancellation of service

Stole money off my credit card

Level of service(s) continues to drop but not price.

Customer service

New cadillac. Just registered. Had a problem with phone and they left us hanging for 30 min

Billed falsely

Locked out of car

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