Onstar Reviews and Complaints
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2
Issues
resolved
133
Total
reviews
$43.1K
Claimed
losses
$1.6K
Avg
loss
19.5K
Page
views
What was your experience with Onstar?
Customers don't like
- Customer service
- Customer service incomplete disclosure
- Unreliability under new system
Customers like
- On-board diagnostics
- Navigation
- Sirius xm radio
Today, June 20, 2018, I noticed a charge of $38.95 on my Discover Card (charged on May 23, 2018). I was reviewing my account to check on a recent purchase. I periodically review my statement online to check for errors, etc. After noticing the charge I confirmed with my...
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Onstar claims to renew your data plan every 30 days. On their website, in their terms & conditions...everywhere I've looked it says your plan renews every 30 days. This has NEVER been the case. They always renew my plan early. Sometimes it's 24 days, sometimes 27...
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Onstar - Commercial with escalating horn!
The worst! It is ridiculous to blow the horn higher than the level of the original volume that the tv is playing. 
It’s enough to wake someone up and the pitch hurts my pets ears.
It’s enough to wake someone up and the pitch hurts my pets ears. Onstar - Hate horn honking commercial
Your commercial with the horn blaring is enough for me to be sure I’d never use your services - ANNOYING!!
I have been an instant customer for years. Apparently my instant had been deactivated when an email was sent to my husbands email that included the new terms and conditions. He never checks his email and so the new terms and conditions were never accepted. I was not...
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I bought a new GMC pick up with on star along with it. Family insists on it. I tried to store numbers on my hands free phone. YOU CANNOT STORE OR SAVE PHONE NUMBERS ON 2018 MODELS. you activate the call button and the system asks what number to dial. who keeps numbers...
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I have been a customer of onstar for 6 years with a 2012 Silverado. Now I purchase a new 2018 Silverado and onstar will NOT transfer my membership. Not a very professional company. They give you the run around and claim customer service is important to them. It is only...
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I didn't like
- Lack of customer service
- Poor customer service
Let me express my extreme disappointment with Onstar. I have been a customer of Onstar from 2012 until now. I went through the process of selling my 2012 Silverado and purchasing a new 2018 Silverado. Part of my choose to stay with the same brand truck was my services...
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Erik
What a waste of money. And the dirty part is how they sign you up at the beginning whether you want it or not (the "free" period) and then dun you to death for years to get yo...
I didn't like
- Very unprofessional
- Customer service incomplete disclosure
Onstar - To unlock my truck
Bout 11:00 dis morning and my truck is still on
Ciudad De México, Ciudad De México
Similar to Onstar
Customer service is terrible with OnStar. I have had account problems as well as data plan problems since I bought my 2016 Buick Verano. Because of having months of problems including being promised a call back in 3-5 business days several times, which never happened...
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Product
I didn't like
- Unreliability of customer service representatives
- Poor customer service
Just bought a 2018 chevy coloradoSame resultI am not happy with this!